How to reach us
- Email: connect@thelaundryclub.shop – quickest, and photographs can be attached.
- Phone: +91 70090 90903
- Customer service: 10:00 AM – 8:00 PM IST, daily except Friday
We reply within one business day; Sunday messages are answered on Monday.
Please note
We sell laundry storage products. We are not a laundry or dry-cleaning service, so we cannot take a booking to collect or wash clothing – if that is what you are looking for, we are the wrong business.
Business and order fulfilment address
The Laundry Club
Shop No. 15, I Wing, Rustomjee Urbania, Majiwada, Thane, Maharashtra 400601, India
Majiwada, Thane West
Orders are packed and dispatched from this address. We are an online-only retailer and do not operate a customer-facing showroom.
What to include
- Delivery question: Order ID and the delivery PIN code.
- Carton damaged: Order ID and photographs of the carton and contents, within 48 hours of delivery.
- Missing rods or fixings: Order ID and a photograph of what arrived.
- Return: Order ID and the item, within 10 days – unused and in original packaging.
- Refund: Order ID; for cash-on-delivery orders, bank or UPI details.
- Before ordering: the product name or SKU and the space you are filling – we can help you compare an item against the dimensions listed.
What we can answer
Capacity in litres, folded and open dimensions, frame and fabric material, whether a liner is removable, and stock and delivery status. What we cannot do is confirm a hamper will fit a gap we cannot see – we give you the measurements and the tape measure is yours.
Policies
Shipping · Returns and Refunds · Cancellation · Payment · FAQ