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The Laundry ClubLaundry hampers, baskets and storage, delivered across India

The window

Contact The Laundry Club within 10 days of delivery to raise a return. Telling us inside that window is what counts; the item does not need to be back with us by then.

What can go back

  • Unused items in their original packaging, folded as supplied.
  • Anything that arrived damaged, incorrect, or with parts missing.

We cannot accept a hamper or bag that has been used for laundry, or a drying rack that has been assembled and had wet clothes on it. Once fabric storage has held used clothing it cannot be resold.

Damaged, wrong or incomplete

Report within 48 hours of delivery with photographs of the carton and its contents. An unboxing video is strongly recommended. Missing rods, feet or fixings from a drying rack are treated as an incomplete order – we send the missing parts rather than asking for the whole rack back.

Measure before you order

Capacity in litres and the folded and open dimensions are printed on every product page. A hamper that does not fit the gap beside the machine is the most common change-of-mind return in this category, and it is the one that is entirely avoidable with a tape measure.

Return shipping

  • Change of mind: the customer pays return shipping – and on a bulky carton that is not a small amount.
  • Damaged, wrong or incomplete, confirmed as our error: we cover or reimburse it.

Refunds

Processed within 5 business days of the return reaching us and being checked, to the original payment method. Cash-on-delivery orders are refunded by transfer using bank or UPI details you provide. A duplicate payment on the same order is refunded within 5 business days once confirmed, separately from any return.

No restocking fee. Start a return at connect@thelaundryclub.shop or +91 70090 90903, Customer service: 10:00 AM – 8:00 PM IST, daily except Friday. Returns are received at Shop No. 15, I Wing, Rustomjee Urbania, Majiwada, Thane, Maharashtra 400601, India – please contact us first.

Exchanges

We do not offer a direct exchange. If you would like a different item, return the unused piece in its original packaging within the return window for a refund and place a fresh order.